Online Reputation Management
We work with businesses, advising them on best practice when getting involved in the online discussions taking place around their brand. We all know, those online comments can be both positive, and negative.
We understand that you work hard to build your business. A few less than positive remarks from your customers can have a negative impact on your business and your staff. The flip side is that you can really learn how to maximise those excellent nuggets of feedback from your clients and provide that all important 'social proof' to new customers.
We can help your business in the following ways:
- through monitoring conversations around your brand online
- training on key platforms like Yelp, TripAdvisor, Facebook, Twitter
- advising on best practice on replying to negative comments online
- advising on best practice with all positive comments made online
- training of staff on how to respond to comments made online
- monitoring your competitors to understand how they handle situations
We can enable your team to fulfil this requirement for your business, or we can actively manage your online reputation management